SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 13-25 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Good Aus Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://goodaus.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
box arrived a little crushed. but phone mount not damaged. all good. it grips the phone really well too and rotate 360 degrees. received product very very quickly. great vendor.
Держится хорошо. Занимает удобное положение. Обзор не закрывает. В дороге ещё не пробовал. Посмотрим.
I will recommend
Excellent holder, delivery mega fast to Tyumen a week,,
Come, quickly. On the Polo sits tight.
A little bit more than 1 month delivery time. Packaging is little bit poor, but the product is not damaged. Very strong spring. I recommend to everybody.
A good and strong stand for the phone. Like and packed well, but came with one of 4 clips. Be him phone holds
Very well, you can take, the clothespin is strong, made of high quality. Maximum for 5.5 inches. Дуже добре, можна брати,прищепка міцна,виготовлено якісно. Максимально для 5,5 дюймів.
Arrived super fast in chile domoro dos Mena rewarding the store and the product is super well the firmness is down
잘받았습니다
отличный товар на Mg phev спасибо
As in the description! The packaging of the dog is bruised but the product is not damaged. In fact, not yet tried but the phone keeps a good phone 270 gram
it arrived faster than expected. but one of them boxes was broken luckily for me the product wasn't. aside from that i am satisfied. thanks.
Product as the ad, material good, came all OK.
I'm glad that items correspond to the photos I'm just afraid that it does not last seen in what state the packaging was. I will try them and I will tell you if there is a problem. But for the moment it is happening thank you.